Frequently Asked Questions

I recommend booking at least 48-72 hours in advance to ensure availability. For peak season (April-October) or larger groups, it is advisable to book 1-2 weeks in advance.

You can book a tour by contacting me directly via WhatsApp, email or through the contact form on the website. I respond within a few hours on working days. No advance deposit is required to confirm the booking.

Entrance tickets are never included in the tour price — they’re always paid separately. For the big Florence museums I strongly recommend pre-booking timed entry, and I’ll tell you exactly what to reserve and when.

The climb uses timed tickets that sell out, especially in summer, so if you’d like to go up, reserve it ahead — I’ll tell you how. The tower ticket is never part of the tour price — it’s always paid separately.

Yes — it’s the most requested day from Livorno, and a comfortable one when it’s planned around your ship’s hours. We usually give Florence the larger share of the day and stop at Pisa’s Piazza dei Miracoli along the way; if your time in port is short, we focus on one and do it properly.

Right at the pier where your ship docks, or at the port’s shuttle drop-off when the terminal requires it. (If you’re not on a cruise, I usually meet you at your hotel or in the town centre instead.) I confirm the precise spot when we book, so there’s no confusion the morning you disembark.

No. An independent tour doesn’t carry the cruise line’s promise that the ship will wait, so what I give you instead is a day built with a wide safety margin, constant monitoring of your ship’s schedule, and a return time you decide. Bringing guests back well before departure is exactly what a private, local operator is for.

I track your ship, so we simply start when you actually step off. Because the day is private and flexible, I re-plan the itinerary on the spot to fit the hours you really have — and your return to the ship keeps the same safety margin.

Return to port is always guaranteed before the ship’s departure. I constantly monitor ship schedules and plan the itinerary with an adequate safety margin. You decide the return time: your peace of mind always comes first.

All tours are exclusively private. You will never share the vehicle with other guests. This guarantees maximum flexibility in schedules, routes and stops, tailoring every experience to your wishes.

Yes, and the choice is yours. I never route lunch through a place that pays me a commission; if you’d like a suggestion, I’ll point you to an honest trattoria where I’d eat myself.

We adapt rather than cancel. Tuscany is full of indoor beauty — museums, churches, a covered market, a tasting under a roof — and a private day is easy to reshape around the weather.

I can provide child car seats for any age, on request. The Mercedes minivan also has room for a folding wheelchair; the only condition is that the guest can board and leave the van independently. Tell me your needs when you write and I’ll confirm everything.

I use a latest-generation Mercedes minivan with a maximum capacity of 8 passengers. The vehicle is equipped with air conditioning, Wi-Fi and ample luggage space. It is ideal for families, small groups and couples.

I accept payment in cash and by bank transfer. Payment is usually made at the end of the tour. For cruise shore excursions, advance payment by bank transfer can be arranged.